De module IT3SO in vogelvlucht: – Externe & interne services, – Reactief of proactief, – Event management, – Incident Management, – Access Management, – Implementatie en risico’s, – functies en verantwoordingen bij Service Operations.[fusion_builder_column type="1_3" last="no" spacing="yes" center_content="no" hide_on_mobile="no" background_color="" background_image="" background_repeat="no-repeat" background_position="left top" border_position="all" border_size="0px" border_color="" border_style="" padding="" margin_top="" margin_bottom="" animation_type="" animation_direction="" animation_speed="0.1" class="" id=""][fusion_checklist icon=”fa-check” iconcolor=”” circle=”” circlecolor=”” size=”13px” class=”” id=””][fusion_li_item icon=””]3 dagen, veelal in 2 a 3 weken doorloop, examentraining en praktijkopdracht begeleiding, [/fusion_li_item][fusion_li_item icon=””]Locaties: wordt verzorgd door heel Nederland. [/fusion_li_item][fusion_li_item icon=””]Examens, dagelijks, in overleg.[/fusion_li_item][fusion_li_item icon=””]Huiswerkbelasting ongeveer 1½ a 2½ uur per sessie.[/fusion_li_item][fusion_li_item icon=””]Studiebelasting 140 SBU, 5 studiepunten [/fusion_li_item][fusion_li_item icon=””]Prijs €1310,-[/fusion_li_item][/fusion_checklist][fusion_builder_column type="2_3" last="yes" spacing="yes" center_content="no" hide_on_mobile="no" background_color="" background_image="" background_repeat="no-repeat" background_position="left top" border_position="all" border_size="0px" border_color="" border_style="" padding="" margin_top="" margin_bottom="" animation_type="" animation_direction="" animation_speed="0.1" class="" id=""]Click edit button to change this text.[fusion_builder_column type="1_2" last="no" spacing="yes" center_content="no" hide_on_mobile="no" background_color="" background_image="" background_repeat="no-repeat" background_position="left top" border_position="all" border_size="0px" border_color="" border_style="" padding="" margin_top="" margin_bottom="" animation_type="" animation_direction="" animation_speed="0.1" class="" id=""][fusion_accordion divider_line=”” class=”” id=””][fusion_toggle title=”Kwalificatie” open=”no”]
Examen APMG bij CAI. Na behalen van het examen krijgt de deelnemer het ITIL Service Operation certificaat van APMG.
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ITIL boek Service Operation, – IT3SO lesmap.
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Deze cursus is bedoeld voor de degene die kennis, inzicht en toepassingsvaardigheid zoekt betreffende procesmatig ICT beheer en specifiek event & incident management, configuration & application management en problem & access management. Zoals service support managers degenen zijn die zich met supply en support management bezighoudent, etc. De deelnemer voorbereiden op het ITIL intermediate Service Operation examen. Na afloop heeft de deelnemer inzicht in inrichten en beheersen van Event & Incident Management, Configuration & Application Management en Problem & Access Management volgens ITIL.
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ITIL foundation certificaat moet zijn behaald. Instroomniveau MBO.
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Zowel klassikaal of blended (via e-learning + een eendaagse training) en direct examen.
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