De module ICOSA in vogelvlucht: – samenhang van processen, – principes van Service Operations, – Event & Incident Management, Request & Problem Management, – Service Analysis, – Access Management, – rollen, functies en verantwoordingen bij Service Operations.[fusion_builder_column type="1_3" last="no" spacing="yes" center_content="no" hide_on_mobile="no" background_color="" background_image="" background_repeat="no-repeat" background_position="left top" border_position="all" border_size="0px" border_color="" border_style="" padding="" margin_top="" margin_bottom="" animation_type="" animation_direction="" animation_speed="0.1" class="" id=""][fusion_checklist icon=”fa-check” iconcolor=”” circle=”” circlecolor=”” size=”13px” class=”” id=””][fusion_li_item icon=””]4 dagen, veelal in 2 a 3 weken doorloop, examentraining en praktijkopdracht begeleiding,[/fusion_li_item][fusion_li_item icon=””]Locaties: wordt verzorgd door heel Nederland.[/fusion_li_item][fusion_li_item icon=””]Examens, dagelijks, in overleg.[/fusion_li_item][fusion_li_item icon=””]Huiswerkbelasting ongeveer 1½ a 2½ uur per sessie.[/fusion_li_item][fusion_li_item icon=””]Studiebelasting 168 SBU, zijnde 6 studiepunten (4 lesdagen).[/fusion_li_item][fusion_li_item icon=””]Prijs € 1375,- [/fusion_li_item][/fusion_checklist][fusion_builder_column type="2_3" last="yes" spacing="yes" center_content="no" hide_on_mobile="no" background_color="" background_image="" background_repeat="no-repeat" background_position="left top" border_position="all" border_size="0px" border_color="" border_style="" padding="" margin_top="" margin_bottom="" animation_type="" animation_direction="" animation_speed="0.1" class="" id=""]Click edit button to change this text.[fusion_builder_column type="1_2" last="no" spacing="yes" center_content="no" hide_on_mobile="no" background_color="" background_image="" background_repeat="no-repeat" background_position="left top" border_position="all" border_size="0px" border_color="" border_style="" padding="" margin_top="" margin_bottom="" animation_type="" animation_direction="" animation_speed="0.1" class="" id=""][fusion_accordion divider_line=”” class=”” id=””][fusion_toggle title=”Kwalificatie” open=”no”]
Examen APMG bij CAI. Na behalen van het examen krijgt de deelnemer het ITIL Operational Support & Analysis certificaat van APMG. IPR-statements
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ITIL lifecycle publication suite of de ICOSA lesmap. – CD met artikelen en CAI voorbeeldexamens, – gebruik leerplein.
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Deze cursus is bedoeld voor de degene die kennis en inzicht zoekt over procesmatig beheer van Problem Management, Request Management, en Service Operations volgens ITIL. Zoals service managers, degene die zich met support management bezig houdt, etc. De deelnemer voorbereiden op het ITIL Operational Support & Analysis examen. Na afloop heeft de deelnemer inzicht in inrichten van request & problem management en de service operations volgens ITIL.
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ITIL foundation certificaat moet zijn behaald. Instroomniveau MBO.
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Zowel klassikaal of blended (via e-learning + een eendaagse training) en direct examen.
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