ITIL® ST, Intermediate Service Transition

[fusion_builder_row][fusion_builder_column type="1_1" last="yes" spacing="yes" center_content="no" hide_on_mobile="no" background_color="" background_image="" background_repeat="no-repeat" background_position="left top" border_position="all" border_size="0px" border_color="" border_style="" padding="" margin_top="" margin_bottom="" animation_type="" animation_direction="" animation_speed="0.1" class="" id=""][fusion_title size=”1″ content_align=”left” style_type=”default” sep_color=”” margin_top=”” margin_bottom=”” class=”” id=””]ITIL® ST, Intermediate Service Transition [/fusion_title]De deelnemer krijgt inzicht in het plannen van hoofdactiviteiten voor de processen change management en configuration management, hoe de transitie van vernieuwde producten of services uit te voeren, hoe te controleren of de juiste producten en diensten (assets) zijn opgeleverd (validatie). Ook hoe eerdere kennis te hergebruiken (kennismanagement) in de besluitvorming (decision management) en naar de kwaliteit van de dienstverlening. De behoefte (requirement) van eigenaren (stake-holders)van services of producten kunt u in kaart brengen en evalueren hoe geleverde services worden ontvangen doorde gebruikersorganisatie. Daarnaast wordt ingegaan op de organisatie van Service Transitie.

De module IT3ST in vogelvlucht: – transitie planning & support, – management van commitment en communicatie, – Service Assets & Configuration Management, – Stake-holders & Requirement Management, – Knowledge (transition) Management, – Release Management, – Change Management, – Configuration Management Tools, – Evaluation of Changes, – functies en verantwoordingen bij Service Transition.[fusion_builder_column type="1_3" last="no" spacing="yes" center_content="no" hide_on_mobile="no" background_color="" background_image="" background_repeat="no-repeat" background_position="left top" border_position="all" border_size="0px" border_color="" border_style="" padding="" margin_top="" margin_bottom="" animation_type="" animation_direction="" animation_speed="0.1" class="" id=""][fusion_checklist icon=”fa-check” iconcolor=”” circle=”” circlecolor=”” size=”13px” class=”” id=””][fusion_li_item icon=””]3 dagen, veelal 2 a 3 weken doorloop, examentraining en praktijkopdracht begeleiding,[/fusion_li_item][fusion_li_item icon=””]Locaties: wordt verzorgd door heel Nederland.[/fusion_li_item][fusion_li_item icon=””] Examens, dagelijks, in overleg.[/fusion_li_item][fusion_li_item icon=””]Huiswerkbelasting ongeveer 1½ a 2½ uur per sessie.[/fusion_li_item][fusion_li_item icon=””]Studiebelasting 140 SBU, 5 studiepunten [/fusion_li_item][fusion_li_item icon=””]Prijs € 1310,- euro [/fusion_li_item][/fusion_checklist][fusion_builder_column type="2_3" last="yes" spacing="yes" center_content="no" hide_on_mobile="no" background_color="" background_image="" background_repeat="no-repeat" background_position="left top" border_position="all" border_size="0px" border_color="" border_style="" padding="" margin_top="" margin_bottom="" animation_type="" animation_direction="" animation_speed="0.1" class="" id=""]Click edit button to change this text.[fusion_builder_column type="1_2" last="no" spacing="yes" center_content="no" hide_on_mobile="no" background_color="" background_image="" background_repeat="no-repeat" background_position="left top" border_position="all" border_size="0px" border_color="" border_style="" padding="" margin_top="" margin_bottom="" animation_type="" animation_direction="" animation_speed="0.1" class="" id=""][fusion_accordion divider_line=”” class=”” id=””][fusion_toggle title=”Kwalificatie” open=”no”]

Examen APMG bij CAI. Na behalen van het examen krijgt de deelnemer het ITIL Service Transition certificaat van APMG.

[fusion_toggle title=”Literatuur” open=”no”]

ITIL boek Service Transition, – IT3ST lesmap.

[fusion_toggle title=”Doelgroep & doelstelling” open=”no”]

Deze cursus is bedoeld voor de degene die kennis, inzicht en toepassingsvaardigheid zoekt betreffende procesmatig ICT beheer en specifiek release management, configuration management, business change management en tools voor configuratiemanagement. Zoals service delivery managers, degene die zich met demand management bezig houdt, etc. De deelnemer voorbereiden op het ITIL intermediate Service Transition examen. Na afloop heeft de deelnemer inzicht in inrichten en beheersen van Release Management, Configuration Management, Business Change Management en tools voor Configuration Management volgens ITIL.

[fusion_toggle title=”Voorkennis & niveau” open=”no”]

ITIL foundation certificaat moet zijn behaald. Instroomniveau MBO.

[fusion_toggle title=”Uitvoering” open=”no”]

Zowel klassikaal of blended (via e-learning + een eendaagse training) en direct examen.

[fusion_toggle title=”Planning” open=”no”][/fusion_accordion][fusion_builder_column type="1_2" last="yes" spacing="yes" center_content="no" hide_on_mobile="no" background_color="" background_image="" background_repeat="no-repeat" background_position="left top" border_position="all" border_size="0px" border_color="" border_style="" padding="" margin_top="" margin_bottom="" animation_type="" animation_direction="" animation_speed="0.1" class="" id=""][fusion_button link=”https://www.cai-advies.nl/?page_id=705&preview=true&form_id=5″ color=”default” size=”” stretch=”” type=”” shape=”” target=”_self” title=”” gradient_colors=”|” gradient_hover_colors=”|” accent_color=”” accent_hover_color=”” bevel_color=”” border_width=”” icon=”” icon_position=”left” icon_divider=”no” modal=”” animation_type=”0″ animation_direction=”left” animation_speed=”1″ alignment=”” class=”” id=””]Schrijf je nu in! [/fusion_button][/fusion_builder_row]